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Return & cancellation policy
Returns, refunds, exchanges and cancellations in one place.
Returns
You have 30 days from the day your order arrives to ask for a refund. It does not matter whether you opened it, tried it or never took it out of the box: it can come back. Keep your order email handy as proof of purchase. Returns come to us, not to the maker of the product.
Return address. Start with the refund request form. We email you the current return address and instructions, and returns that arrive without them are slower to match to an order. Hold on to the parcel until that email arrives.
Refunds
Once your parcel reaches us and we have looked it over, we email to confirm and to release the refund to the card or account you paid with.
Late or missing refunds
Banks work at different speeds, so a refund can need up to 7 days to appear. If your bank and card issuer both tell you there is nothing pending, write to [email protected].
Cancelling an order
You can cancel an order up to the day it ships, using the easy cancel form. Once it has shipped, the return process above applies. FitZone Direct has no subscriptions or repeat orders, so there is nothing recurring to cancel.
Marked-down items
Only regular-priced items can be refunded. Any item we ever mark down or clear out is final sale and is labelled before you buy.
Exchanges
We replace items only when they arrive defective or damaged. If that happened to you, email [email protected] with your order number and a photo.
Gifts
A gift ordered with the gift option and delivered to you earns you store credit when you return it. Without the gift option, the money goes back to whoever placed the order.
Shipping costs
You pay the postage to return an item. Shipping costs are not refunded, and the cost of return postage is deducted from your refund.